Contract Management Pia's team of knowledgeable staff not only ensures that Pia's customers have the best quality service possible, but also provide a package of services to help Pia customers keep in touch with the needs of their own VIPs (visually impaired persons). The range of Pia's resources offers you a 'one-stop shop' for your entire alternative format needs, including an effective communications hub linking you with your customers. Pia tailors its contract management services to meet the needs of individual customers and contracts. Delivering the products Pia manages the delivery of all your alternative format requirements, including: - braille, large print, audio and moon
- translation into Welsh
- transcription into other alternative formats, such as DAISY, braille output files, etc
Data management Pia provides bespoke data management services offering: - proactive development of data systems and process management
- efficient and accurate data entry
- regular reports on progress and processes
Communication Pia facilitates secure and accurate communication to provide: - an effective link between you and your customers
- an experienced telephone and e-mail service for you and your customers
- feedback from your customers about Pia's service
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