Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

• Contact details (e.g. name, email address, phone number, postal address)
• Service-related information (e.g. project specifications, quotes, and correspondence)
• Website usage data (e.g. IP address, browser type, pages visited)

We collect this information, including but not limited to when:

• You contact us as a customer or prospective customer
• You visit our website
• You request a quote or commission a project

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.

2. Information We Collect

We use your personal data to:

• Deliver the products and services you request
• Manage our relationship with you and provide customer support
• Analyse how our services are used to improve them
• Communicate with you about your projects or services that may interest you
• Assess eligibility for credit facilities (if applicable)

We process your personal data under one or more of the following legal basis: your consent, the performance of a contract, compliance with legal obligations, or our legitimate interests.

We will never share your personal data with third parties without your explicit consent, except as outlined in this policy.

3. Sharing Your Information

We may share your information with:

• Trusted partners and subcontractors involved in delivering your commissioned services. These parties are bound by confidentiality agreements.
• Entities under common control (e.g. in the event of a merger or acquisition), under strict confidentiality obligations.
• Legal authorities, if required by law, court order, or to prevent harm or illegal activity.

We do not transfer your data outside the UK to countries with lower data protection standards.

4. Data Security

Our systems protect information under our control against unauthorised access, unlawful destruction or accidental loss, or misuse. Pia is accredited to ISO 27001 and Cyber Essentials Plus, demonstrating our commitment to robust cybersecurity practices.

5. Cookies and External Links

Our website uses cookies to enhance your experience and analyse site usage. Cookies do not identify you personally unless you provide personal information voluntarily (e.g. via a contact form).

You can manage or disable cookies through your browser settings. For more information, consult your browser’s privacy controls.

Our website may contain links to third-party websites. We make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, sites that are not associated with or authorised by Pia may have links leading to our site. We cannot control these links and we are not responsible for any content appearing on these sites, nor are we responsible for their content or privacy practices. We recommend reviewing their privacy policies before sharing any personal data.

6. Data Retention

We retain your personal data only as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data once a project is complete. Please note, this will mean that any work we have completed for you will need to be re-originated if needed in the future.

7. Your Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent at any time (where applicable)

If you make a request, we must respond to you without undue delay and in any event within one month. To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, here are our contact details:

Pia, Unit 42 John Baker Close, Llantarnam Industrial Park, Cwmbran NP44 3AW
01633 488000